Privacy Policy vcity66

Introduction and Scope of Policy

vcity66 operates as an online betting platform under international licensing, providing online slots, live casino, sports betting and esports services to Malaysian players. This Privacy Policy applies to all users who register an account, access or use any service provided through the vcity66 website.

We recognise that user trust is the most valuable asset we hold. For this reason, we place personal data protection as a priority in every aspect of our operations. This policy has been prepared to comply with internationally recognised data protection practices.

This Privacy Policy covers all information you provide directly to us, data collected automatically during use of the platform, and information we receive from legitimate third-party sources. Any new services added to the vcity66 platform will also be subject to this policy unless stated otherwise.

Information We Collect

There are several categories of personal information we collect in operating the vcity66 platform. This collection is carried out transparently and only for the purposes stated.

Account Registration Information

• Full name as per identity card (MyKad) or valid identification document
• Identity card number (MyKad) or passport number
• Date of birth — verification of the minimum age of 21 years is mandatory
• An active email address
• A mobile phone number registered in Malaysia
• Encrypted account password

Financial and Transaction Information

• E-wallet account details (Touch 'n Go eWallet, ShopeePay)
• Bank account number for DuitNow and FPX online banking purposes
• Cryptocurrency wallet address (USDT, BTC, ETH) where applicable
• Deposit and withdrawal history within the platform

Usage and Technical Information

• IP address and details of the device used
• Web browser type and version, and operating system
• Game activity and betting logs within the platform
• Cookies and similar tracking technologies

Purpose of Use of Information

Every piece of personal information we collect is used only for purposes that are legitimate and relevant to the operation of the vcity66 platform. We will not use your data for unrelated purposes without first obtaining your consent.

• Identity verification and KYC compliance: Ensuring every account is held by an eligible individual (21 years and above) and preventing identity fraud.
• Processing financial transactions: Verifying and completing every deposit and withdrawal securely and accurately.
• Account management: Enabling you to log in, manage your account, view transaction history and access all platform features.
• Customer support: Providing effective assistance through live chat and email in Bahasa Melayu and English.
• Platform security: Detecting and preventing fraud, money laundering or any activity that breaches the terms of service.
• Legal compliance: Meeting reporting and record-keeping obligations required by international licensing authorities.
• Service communications: Sending important notifications relating to accounts, promotions and policy updates via email or the platform's notification system.

Sharing Information with Third Parties

vcity66 will not sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are certain situations where sharing data becomes necessary:

Trusted Service Providers

We use selected third-party service providers to assist with platform operations, including payment processing, identity verification and technical infrastructure. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified.

Legal and Regulatory Requirements

We may need to disclose your personal information when required by law, court order or direction from a competent regulatory body. In such situations, we will endeavour to notify you in advance where permitted by law.

Business Transfers

In the event of a merger, acquisition or asset transfer, users' personal information may be transferred as part of those assets. Users will be informed of any change in ownership and the options available to them.

Data Security and Protection

We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, modification or disclosure.

The vcity66 platform uses encryption protocols during the transfer of data between your browser and our servers. Account passwords are stored in a hashed format that cannot be read directly. Our systems are also protected by firewalls and intrusion detection systems that operate around the clock.

Only authorised staff with a legitimate work requirement are permitted to access users' personal information. All staff undergo periodic data security awareness training.

Cookies and Tracking Technologies

vcity66 uses cookies and similar technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for basic platform functions such as login session verification and language preferences. The platform cannot function properly without these cookies.
• Performance Cookies: Collect information about how you use the platform to help us improve functionality and the user experience.
• Functional Cookies: Save your preferences such as interface language and display settings for convenience.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of certain parts of the platform.

Your Rights as a User

As a vcity66 user, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise these rights:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If the information we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right of Erasure: In certain circumstances, you may request that your personal information be deleted, subject to legal obligations and legitimate operational requirements.
• Right to Restrict Processing: You may request that we limit how we process your information in certain situations.
• Right to Object: You have the right to object to the processing of your information for direct marketing purposes.
• Right to Data Portability: You may request that your data be delivered to you in a machine-readable format.

To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. We will process your request in accordance with the established procedures.

Data Retention and Deletion

vcity66 retains your personal information for as long as it is needed to fulfil the purposes of collection stated in this policy, or for as long as required by applicable laws and licensing regulations.

Financial transaction records and betting history are retained for the period specified by international licensing compliance requirements. This information cannot be deleted upon individual user request during the mandatory retention period.

When a user account is permanently closed, whether by us or at your request, we will process the deletion of data that is no longer required for legal or regulatory purposes within a reasonable timeframe. You will receive an email confirmation once the data deletion process has been completed.

Amendments to This Privacy Policy

vcity66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or technological developments.

Any material amendments to this policy will be communicated to registered users via email or in-platform notification at least 14 days before the amendments take effect. Continued use of the vcity66 platform after the effective date of the amendments will be considered as your consent to the updated terms.

The "Effective Date" at the top of this document will be updated each time an amendment is made. We encourage you to review this policy periodically to ensure you are always aware of how we handle your personal information.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team:

• Live Chat: Available 24/7 on the vcity66 platform, in Malay and English
• Email: [email protected]

We are committed to responding to all privacy-related enquiries seriously and within a reasonable timeframe. Our support team is ready to assist you in Malay and English.